Question 1

How long does it take to ship our products?

Accepted Answer

It takes anywhere between 1 - 3 days before any order is shipped.
We do not receive and process orders after hours, on weekends, or on holidays. Order processing generally takes 1 - 3 business (working) days because it involves:
- Receiving your order via the internet
-Verifying the information on the order
-Physically pulling the books from the shelves
-Verifying the books match what is requested on the order
-Processing the order to the credit card
-Packaging the order securely and processing it for shipment
For example: if an order is placed on Friday - it is typically received and processed on Monday, and picked up for shipment on Tuesday. Or, if an order is placed on Wednesday - it is typically received and processed on Thursday, and picked up for shipment on Friday. However, some days when an order is placed before the store is open - it will be received and processed the same day, and picked up for shipment the following day.

Question 2

How can I cancel my order?

Accepted Answer

Please call (856.685.71543) or email (publishing@sunsetbookpublishing.com) our office as soon as possible and before we ship it out in order to cancel your order.
If the order has already been processed and shipped and weas cancelled after one (1) business day, then it will not be eligible for cancellation and will need to be returned for a refund.

Question 3

Are all of our products guaranteed to be in stock?

Accepted Answer

Generally we are well stocked with inventory, however in the event whetre it has somehow ran out of stock, we will alert you right away to let you know time frame or you would be eligible for easy cancellation or postponment if you want to wait for it to be manufactured and sent out to you.
We also update the website as often as possible to reflect out of stock conditions. However, the ability to order an item does not guarantee that it will be in stock when your order is processed.
Overall, you will be notified right away if an order is not available.

Question 4

How do I contact customer support?

Accepted Answer

Contact us anytime with questions or concerns via the form onthis web ite or feel free to contact us at anytime via email at: artistdevelopment@sunsethomevisual.com
You may also call us directly at 856.685.7154 via telephone during normal business hours.

FAQ

Frequently asked questions

How long does it take to ship our products?

How can I cancel my order?

Are all of our products guaranteed to be in stock?

How do I contact customer support?